• Home Base: All our fabulous products ship straight from the UK.
• Freebie Alert: Spend over £50.00, and enjoy FREE shipping across the UK mainland!
• Track Stars: Once your order is packed and on its way, we’ll email you a tracking number so you can follow its journey to your doorstep.
WHEN’S MY ORDER HITTING THE ROAD?
We hustle to pack your orders pronto! Expect dispatch on the next business day (Monday to Friday).
CHANGE OF HEART? NEED TO CANCEL OR MODIFY YOUR ORDER?
We get it—things happen! Since we process orders swiftly, cancellations or changes might be tricky. But don’t fret! Shoot us an email ASAP at happyhoopsuk@outlook.com, and we’ll do our best to assist.
WHERE'S MY ORDER?
Eagerly waiting for your Happy Hoops goodies? Before reaching out, let’s do a quick check:
• Patience is a Virtue: Domestic deliveries take 1-10 days (a tad longer for remote areas), and international ones can take 5-25 days.
• Track That Pack: Use your tracking number to see your parcel’s journey. For international orders, once it lands in your country, pop the same tracking number into your local postal carrier’s website for updates.
If your order seems to be on a world tour without you, drop us an email at happyhoopsuk@outlook.com, and we’ll play detective! (Heads up: Investigations can take 5-60 days, depending on our postal pals.)
OOPS, WRONG ITEM!
Uh-oh! Did we send you a squeaky toy instead of a leash? Our bad! Email us at happyhoopsuk@outlook.com within 5 days of receiving your order. Include:
• Your order number.
• The item you received.
• The item you were supposed to get.
If your desired item is out of stock, we’ll offer a swap of equal value or a refund. Your happiness is our mission!
SIZING IT UP!
Wondering if that collar will fit your furry fashionista? Each product page has a size chart in the images. Measure twice, order once!
CAN I WASH MY DOG APPAREL?
Absolutely! Give your Happy Hoops gear a gentle, cool handwash. Skip the tumble dryer; let them air dry naturally, away from direct sunlight. They’ll be fresh and fabulous in no time!
WARRANTY WONDERS
We craft our products with love and durable materials, but they’re not indestructible. We guarantee against material defects and workmanship at the time of purchase. If you spot a problem within 60 days, email us at
happyhoopsuk@outlook.com with details and photos.
Please inspect all items before use. Our warranty DOES NOT cover normal wear and tear or damage from chewing. We can’t be responsible for any injury or loss from using or misusing our products. Safety first!
THANKS FOR BEING PART OF THE HAPPY HOOPS PACK!
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